Terms and Conditions

 

General these Terms and Conditions apply to all transactions between us and you. They do not affect your statutory rights. Please read them carefully.

 
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
 
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
 
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
 
Customer Orders 
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
 
To order goods over the telephone or on our website, you must be at least 18 years of age. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. We may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail.
 
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
 
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit our store in Ross on Wye, Herefordshire.
 
Prices
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
 
From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.
 
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you (re-)visit our store.
 
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
 
Prices that are reduced for sales and promotions are only valid for the specified period.
 
Order Processing 
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders if ordered before 3pm. 
 
Order Tracking 
We can send you your tracking number if requested.
 
Security (Wordpay)
We use the industry leading internet payment company Wordlpay to protect your card details and protect us from fraud. The following security systems are used:-
 
Transaction security
All transaction information passed between merchant sites and the Wordpay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers Wordpay  are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Wordpay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
 
Encryption and Data Storage
All sensitive data is secured on Wordpay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
 
Links to banks
Sagepay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
 
Employee access
No individuals within Litte Chic or Wordpay are able to decrypt transaction information or cardholder data. Our systems only allow access to the proprietor and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.
 
Delivery
Delivery is charged as priced on each order. Your order will usually be sent Royal Mail 2nd  Class Recorded/Signed For Delivery.
Once you have placed an order it will normally be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost. Standard 2nd class postage Signed for of £3.90 will be charged - if the items is less - we will automatically refund the difference. 
 
If you are unavailable when Royal Mail tries to deliver your order they will drop a card through your door requesting you collect the parcel from a local collection point. If you should refuse delivery of goods, or do not collect the parcel from your local collection point, you may be required to cover any extra costs incurred.
 
We will only deliver goods to the address on the order.
 
Availability
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
 
 
Returns

Items purchased at full price from www.littlechic.co.uk website can be returned for a full refund under our refund policy provided that you have first notified us by Facebook message,
 e-mail at littlechic@btconnect.com or by telephone on 01989 762404 (from outside UK +44 1989762404).

SALE ITEMS - 7 DAYS return for SALE  items ( any type of sale discount ie flash sale, sale promotion etc..)
28 DAYS for full priced items .

Please quote your Order Number and call within 14 days of the purchase.

The goods must be returned in a re-sellable condition, which is at our discretion, with all swing tickets still attached.
Sale items ( 7 days return POLICY from the delivery date) are non-refundable but can be exchanged for alternative goods or a credit note.
 
The address for returns is:-
Little Chic
30a Brookend street
Ross on Wye
Herefordshire
HR97EE
 
Please note we cannot refund postage costs, unless we have sent you an item incorrectly or the item is deemed to be faulty. In addition to this refund policy, under the UK's distance selling regulations, you have the right to cancel the purchase contract within 7 days. Returning an item does not affect your statutory rights. For your own protection when returning any items, we suggest that you use Recorded Delivery, as we will not issue refunds for any items that fail to reach us.
 
Refunds will be issued once we have received and checked the goods to make sure they are in re-sale condition. This refund only includes the cost of goods sent not the delivery charge.
 
We will not charge a restocking fee for returned items.
 
Any goods with manufacturing faults on arrival will be replaced or refunded. This does not affect your statutory rights.
 
Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
 
Other
All correspondence must be in English. 
Our opening hours are Monday to Saturday 10am to 5pm