Delivery Information / Returns
How long will delivery take?
Depending on what day and time you order, we will endeavour to
dispatch within 24 hours.
However we recommend that you allow up to 5 working
days for delivery. The Royal Mail is well known for not keeping to the duration
Note that during busier times i.e. Christmas and School
holiday and Term breaks - please allow a little longer.
Please note that your order will only be shipped once payment has
been processed. Orders placed after 3pm might not be shipped until the
following working day.
If requested – we will email you your reference tracking
How will my order be delivered?
For UK customers - generally we
use Royal Mail Second Class Signed For - Standard £3.90 2nd class Signed
for (from 27th April 2017) or courier
PLEASE NOTE : if
the postage is less ie light/smaller item - we do automatically refund
back the difference
IF YOU WISH to have an email conformation of despatch and/or TRACKING number - advice us on your order in NOTES
aim to keep delivery charges to a minimum, but if your parcel is LARGER or
HEAVIER we may use Parcel Force, My Hermes or another courier.
(Additional charge may apply to certain items ie large size)
Isle and Isle of man - ie we ship to JERSEY, Guernsey etc Please contact
us prior to you order if not certain - but normal standard shipping applies - £3.90 –
2nd class signed for (the Channel Isles and Isle of Man should
be same as UK https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/sending-mail-to-the-channel-islands-and-isle-of-man)
- is it classified by Royal Mail as an International shipping
For European or Worldwide
orders please contact us. We send parcels – EU (most of countries) USA ,
Australia and NZ
is by email and confirmed prior to a postage, we will take to package to
the Post Office and have the options estimated for you)
Q: How much will delivery cost?
A: Delivery within the UK is from 27th March 2017 to
£3.90 - 2nd class signed for orders under £50.00
NOTE : If you wish to have optional faster delivery at extra cost – Please
specify BEFORE placing an order.
cost is usually £10.00 but if we do send it by this preferred service - it is
the Royal Mail responsibility to get the items to you on time - we can give you
a tracking number.
delivery applies to - a personal pick up from the main shop
Royal mail - Signed for 1st
Channel Isles and Isle of Man should be same as UK https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/sending-mail-to-the-channel-islands-and-isle-of-man
Items purchased from our www.littlechic.co.uk website can be returned for a full refund under our refund policy provided that :
1. Please contact us by email or facebook message
28 DAYS - NON SALE ITEMS
7 DAYS - ALL SALE ITEMS
(this includes a sale during flash sale promotion , special agreed or discounted price etc)
TAGS AND LABEL MUST BE ATTACHED and ALL MUST BE IN UNUSED / UNWORN CONDITION for you to return an item for an exchange or credit note.
Credit Notes are valid for six months only, from date of the original purchase and may be redeemed either in store or on our website.
2. Please quote your Order Number when contacting us regarding your return.
The goods must be returned in a re-sellable condition, which is at our discretion, with swing tickets
Sale items are non-refundable but can be exchanged for alternative goods or a credit note.
3. Please note we cannot refund postage costs that you may have paid, unless we have sent_you an item incorrectly or the item is deemed to be faulty.
Returning an item does not affect your statutory rights. For your own protection when returning any items, we suggest that you use Recorded Delivery,
as we will not issue refunds for any items that fail to reach us.